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Editorial & Publication Policy

Cancellation & Refund Policy

రద్దు మరియు వాపసు విధానం • A.G.A. Publications Ltd. (Vaartha Daily)

Effective: September 2026 • Compliant with Consumer Protection (E-Commerce) Rules & Press Council of India Norms

Critical Publishing Deadlines & Perishable Space Rule

Newspaper advertising space is a perishable physical print commodity. Page dummying, typesetting, aluminum plate imaging (CTP), and high-speed rotary press printing commence immediately after the 5:00 PM IST daily editorial cut-off. Once newspaper pages are scheduled or printed, physical print space cannot be reclaimed, repurposed, or resold.

1. Nature of Newspaper Print Advertising Services

Advertisements booked through https://bookads.vaartha.com are customized print reservations published in specified editions of Vaartha (Telugu Daily) or Swatantra Vaartha (Hindi Daily). By completing payment, the advertiser explicitly acknowledges and accepts that print inventory is scheduled under strict newspaper publication deadlines.

2. Strict Non-Refund Policy After Editorial Cut-Off

Once an advertisement has passed the standard editorial cut-off time (5:00 PM IST on the day prior to publication) or has entered plate making / printing, NO CANCELLATION, WITHDRAWAL, OR REFUND IS PERMITTED under any circumstances.

This applies to all Classified Text Ads, Classified Display Box Ads, Commercial Display Pages, Ear Panels, and Statutory Legal Notices.

3. Pre-Cutoff Cancellation Window & Processing Fee

If an advertiser wishes to cancel a confirmed booking prior to editorial layout, the following rules apply:

  • Cancellation Requested Before 4:00 PM IST on Booking Date: The order can be cancelled upon written request to [email protected] or our WhatsApp desk (+91 98489 92832). A nominal 15% administrative and payment gateway charge will be deducted, and the balance 85% will be refunded to the original payment method.
  • Cancellation Requested Between 4:00 PM and 5:00 PM IST: Only date rescheduling to a future edition is permitted. No monetary refund is provided as page dummying has already commenced.
  • After 5:00 PM IST: Strictly 0% refund and no cancellations.

4. Scenarios Eligible for 100% Full Refund

A complete 100% refund of the total amount paid (including GST) will be automatically processed back to the advertiser's original payment method under the following specific circumstances:

A. Editorial Board Rejection

If an advertisement is rejected by the Vaartha Editorial Board for legal non-compliance, vulgarity, offensive material, trademark violation, or lack of mandatory court/notary documentation (and valid replacement documents are not provided).

B. Printing Press Omission

In the rare event an approved advertisement is omitted from the newspaper print run due to technical press machinery breakdown, power grid failure, or force majeure, and the customer declines free rescheduling to the next morning.

C. Duplicate Payment Deductions

If an advertiser's bank account or UPI was debited multiple times due to a payment gateway timeout for a single order reference.

D. Unserviced District Edition

If an insertion was booked for a specific tabloid pullout that undergoes an unscheduled emergency holiday closure declared by the district administration.

5. Non-Refundable Ineligible Claims

Refunds will strictly NOT be entertained in the following instances:

  • Advertiser submits incorrect phone numbers, addresses, or typographical spelling errors in self-composed text.
  • Advertiser changes mind or resolves the underlying matter (e.g. found lost documents or rented the property) after 5:00 PM IST.
  • Advertisement published as approved, but advertiser did not achieve anticipated personal or commercial sales response.
  • Minor print color variation inherent to high-speed newsprint rotary printing.

6. Refund Processing Timelines & Settlement Method

All approved refunds are initiated through our payment gateway partner (Razorpay) directly to the original source account (UPI / NetBanking / Debit Card / Credit Card).

UPI & NetBanking2 to 4 Business Days
Credit / Debit Cards5 to 7 Business Days

* Note: Bank settlement timelines are governed by Reserve Bank of India (RBI) interbank clearing regulations. Cash refunds are strictly prohibited.

7. Cancellation & Refund Grievance Desk

For any cancellation requests or refund status inquiries, please contact our dedicated Ad Desk with your Booking Reference ID (VRT-YYYYMMDD-XXXXXX):

Vaartha Digital Advertisement Billing Desk
A.G.A. Publications Ltd., 396, Lower Tank Bund Road, Hyderabad - 500080, Telangana.